Help

Shipping

To make sure your goods arrive to you in time and in good condition, we offer three main options of shipping:

  1. Registered Mail Worldwide
    • Cost: $250 + 1% insurance
    • Duration: 7-10 days
    • Signature is required upon delivery
    • Reliable and inexpensive, but it cannot always be tracked online.
    • If the parcel has not been received after 30 days of being shipped, the post office can start tracing the package. If lost in the mail, the customer will be refunded within 60 days
    • Declared goods shipped to non USA countries are typically subjected to custom charges and taxes, these can usually be avoided if the product is shipped via registered mail
  2. Fedex
    • Cost: $200 + 1% insurance
    • Duration: 3 days
  3. EMS
    • Cost: $80 + 1% insurance
    • Duration: 10-14 days

                 

 

All shipped goods are subjected to an extra charge of 1% for insurance.

Damaged Shipment – If the parcel being sent has been emptied or damaged DO NOT ACCEPT the parcel, any evidence of tampering should be reported to the carrier. All damage and loss claims must be reported to us within 24 hours after the parcel has been collected.

Shipping and insurance are non-refundable

After the payment has been cleared, your order will be shipped from Colombo, Sri Lanka on the next work day.

 

Our Return Policy

We prioritize customer satisfaction and want to make sure that our buyers get exactly what they were looking for. If our products haven’t fulfilled your every need, we are pleased to inform you that we offer a 14 day grace period to return all unsatisfactory products. We just ask the products to be returned in it’s original, undamaged condition for credit or a refund.

For instructions on how to return products please E-mail us at info@wijayagems.lk or call us at +94 112 506 393. Please note that shipping, insurance and other fees are non-refundable.

FAQS

Do you provide Gemstone Certificates?

All gemstones sold by Wijaya Gems are natural and not man-made. A Wijaya Gems Gemstone report is complimentary to all gemstones but laboratory generated certificates can and will only be provided for higher value fine stones.

Here is a sample of a  Wijaya Gems Gemstone Report:

What kind of Treatments are done on your gemstones?

At Wijaya Gems the only Treatment done to our gemstones is natural heating. Our Treated stones are oven heated to intensify and alter colour which in turn will improve durability and/or diminish imperfections.

How do you choose the best stone?

At Wijaya Gems our gemstones are handled by our chairman who’s  been working with gemstones for over 40 years. He, along with his disciples, work to make sure that our gemstones are thoroughly inspected to provide the best value determined by the clarity, rarity, popularity, type, size and colour of the stone. Even the slightest difference in size colour and clarity will result in an immense price difference so we post original pictures for all stones and do our best to ensure that they optimally represented. A $200 stone will always have a deeper colour, bigger size, and/or higher clarity, therefore “better”, than a $150 stone of the same kind.

Are any of your stones synthetic?

No, 100% of our gemstones are traditionally mined.

Do you memo stones?

No we do not.

What are the different cutting styles?

At Wijaya Gems, our cutters manipulate gemstones to optimize it’s beauty, quality and luster. These craftsmen and women have worked for over 25 years to master their art. Most of our stones are cut to fit international standards but we can cater and make available customized/free sized gemstones.